啤酒连接
Streamline operations and delight your customers with a complete omnichannel 呼叫中心 solution that offers email, 即时聊天, 社交媒体, phone calls and simplified management.
Enable customer services for all-size businesses, handling omnichannel interactions (email, 即时聊天, 社交媒体, and phone) with the quality and efficiency expected by today’s customers, citizens, 和消费者.
啤酒连接丰富了 Alcatel-Lucent OmniTouch® Contact Center Standard Edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, 客户服务代理, and the rest of the organization – and it facilitates management of all customer-related activities in the front and back office.
Discover the benefits of 啤酒连接. Download 客户服务电子目录.
Highlights
- Offer customers a wide range of communication channel options
- Access a 360° view of customer context for better service
- Easily manage all channels with a unique web-based desktop interface
Features
- Supports email, chat, 脸谱网 Messenger, Twitter, and phone
- Web-based desktop application for agents and supervisors
- Built-in knowledge base and intelligent search to improve call resolution
- Graphical dashboard for digital media channels activity
- Real-time monitoring and reporting
- Integrates with business applications (CRM, ERP)
- Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE
- Cloud services certified ISO27001
- GDPR合规
- High availability, security and redundancy of customer data storage
客户的利益
Here’s why companies choose 啤酒连接 solution
- There’s nothing like great customer service to keep people satisfied and loyal. With 啤酒连接, you can offer the customer experience, that sets you apart from the competition.
- Manage new interaction media channels and connect with your customers their preferred way, giving them an exceptional experience they’ll remember.
- Be cohesive across all channels to drive improved first 呼叫解决率 和提高 客户满意度.
- Adapt smoothly using hybrid cloud and preserve your past investment, while evolving at your own pace to offer new services your customers will love.
啤酒连接视频介绍
支持文档
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Alcatel-Lucent Enterprise Connect
Download啤酒连接 is a complete solution for omnichannel contact centre management. It enables customer services of all-sizes, handling omnichannel interactions, wit…
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Alcatel-Lucent Enterprise Connect
DownloadA complete solution for multiple-channel customer relationship management
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客户服务电子目录
DownloadThe 客户服务电子目录 provide the details of the applications related to customer service, 比如自动服务员, 呼叫中心, crm集成…
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Good customer service is not good enough. 那一定很棒!
DownloadThis infographic presents trends on evolving ways to engage with customers in a digital world
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