Digital age solutions reap digital dividends
Technology investment in Communications and Networking solutions creates tangible business outcomes.
Making the right technology investment is top of mind as business leaders tackle today’s budget constraints, cyberthreats, sustainability concerns, energy issues, customer loyalty, and employee retention challenges, among others.
Leveraging communications solutions on top of a secure, reliable and efficient network infrastructure can help enterprises address these challenges. A digital transformation can reap digital dividends with improved operational excellence, customer experience and employee experience, to ultimately deliver tangible business outcomes.
The Solution
What exactly are digital dividends?
Digital dividends are the technology investment rewards that take organisations to the next level of competitiveness. Focusing on operational excellence, customer experience and employee experience delivers positive business impacts.
Set the stage for operational excellence
To improve capabilities and streamline operations, organisations should consider:
- IT simplification and automation that cut costs, including workflow automation, Artificial Intelligence and cloud optimisation
- Cybersecurity strategies to protect assets and ensure compliance
- Budget predictability with cloud and “as a Service” purchasing models
- Sustainability through energy consumption reduction for instance
To learn how ALE is helping customers improve operational excellence, download the eBook.
Improve the customer experience
To improve the customer service, retain and attract new customers, and remain competitive, organisations need to:
- Optimise resources to balance between self-service apps and advanced routing to an agent
- Make quick response and first-call resolution a priority
- Onboard the entire workforce as part of the corporate customer satisfaction strategy
- Manage multi-generational engagement preferences
To discover how ALE solutions help organisations offer a next level customer experience, download the eBook.
Enhance the employee experience
A genuine digital experience at work is essential to attracting and retaining talent. This includes:
- A state-of-the-art digital workplace with communications and cloud-based collaboration to stay connected
- An empowered workforce with the appropriate apps and devices to access the right information from anywhere
To learn how ALE can improve your employee workplace experience, download the eBook.
Customer Benefits
Here’s why customers choose ALE
- Streamline operations
- Enhance customer satisfaction and loyalty
- Improve employee experience
- Control costs
- Increase competitiveness
- Mitigate risks of cyberattacks
Videos
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Your roadmap to operational excellence1/400:02:45
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Turn your customer service centre into a customer satisfaction centre2/400:02:03
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Eberhardt Customer Story3/400:07:20
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Introducing ALE Connect Video4/400:00:59
Customer References
Related Products
Supporting Documents
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Technology and the road to operational excellence
Optimise business performance for enhanced profits by adopting innovative technologies that increase business agility, efficiency, resilience, and sustainabili…
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Customer experience infographic
This infographic shares analysts' highlights and outcomes to turn customer service centres into customer satisfaction centres.
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Employee experience infographic
This Infographic presents key analyst findings that highlight how organisations are moving toward flexible working styles, creating workplaces employees prefer…
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Operational Excellence infographic
Operational excellence delivers tangible outcomes to employees and customers while controlling costs and accelerating a digital transformation to create a comp…
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Operational excellence flyer
Operational excellence lets organisations maximise technology to improve operations with the same budget to take them to the next stage of transformation.
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Digital dividends flyer
This flyer provides an overview of the 3-pillars required to reap digital dividends and tangible business outcomes
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Customer experience flyer
This flyer provides an overview of what organisations need to do to improve their customer’s experience in the digital communications era.
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Employee experience flyer
Discover how Alcatel-Lucent Enterprise can improve your employee workplace experience
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Improving the customer experience in the digital communicat…
To improve the customer experience in this digital era, organisations need to optimise resources, provide quick, accurate responses, involve the entire work fo…
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Improving the employee experience in the digital communicat…
Improving the employee experience requires supporting remote, hybrid, and work-life balance options, providing digital tools to connect and empower success.
Visit our Blog
HR Challenges in a Digital World: Today’s new normal demand…
Eric Lechelard, HR Director, shares the challenges of introducing a hybrid work environment in today’s new normal.
HR Challenges in a Digital World: Rethinking the workplace …
Éric Lechelard, HR Director, shares insights on the multi-generational workforce, work-life balance and mental wellness.
HR Challenges in a Digital World: Hybrid work is here to st…
Éric Lechelard, HR Director, shares his experience on the importance of offering hybrid work to recruit and retain talent.
From customer service to customer satisfaction
Emerging technology, including artificial intelligence, is driving the shift from customer service to customer satisfaction.
Digital Age Communications deliver digital dividends
Impacting operational excellence, customer and employee experience, DAC deliver tangible business outcomes
Download the ebook